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Grace

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Latest activity by Grace
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    Grace created an article,

    How do I contact Customer Service?

    Our Customer Service department currently operate through email only. In order to resolve your query quickly and efficiently, please contact us with your rental agreement number and all necessary d...

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    Grace created an article,

    Phone numbers

    Unfortunately, phone numbers are not available for customer queries. All customer queries are handled by email or chat. 

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    Grace created an article,

    Airport Surcharge

    Airport surcharge is included in all rentals at no extra cost. 

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    Grace created an article,

    What is this charge?

    After your rental, there may be additional charges due to speeding/parking fines. This is 30 EUR including VAT. The fine will be sent by the Gardaí via post to your home address. Your final invoice...

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    Grace created an article,

    What are the different levels of cover I can add to my rental?

    We offer three different types of cover which you can apply to your rental once you already have collision damage waiver (CDW) included in your booking.   1. Super Collision Damage Waiver (SCDW). O...

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    Grace created an article,

    What coverage is included with my rental?

    We offer two forms of rentals. Inclusive rentals This type of booking includes Collision Damage Waiver (CDW). Your rental then has an excess which ranges from 1500 - 2500 EUR which must be pre-auth...

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    Grace created an article,

    Can the excess be reduced to zero?

    Yes, we have three different coverage options that will reduce your excess to zero. 1. Super Collision Damage Waiver (SCDW). Our online SCDW can also be purchased at the desk. This coverage reduces...

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    Grace created an article,

    Can I bring the car abroad?

    We currently do not allow our rentals to leave the island of Ireland. If you wish to drive in Northern Ireland, you must inform us on collection of your vehicle.  There is a nominal €34.05 fee when...

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    Grace created an article,

    What should I do if I lose the keys?

    In the event of loss of vehicle keys, you will need to contact the Europcar location where you picked up the car.  It could take between 24 and 48 hours for you to receive the new keys.Additional s...

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    Grace created an article,

    When do I need to return the vehicle?

    The vehicle must be returned to the agreed Europcar station on, or before, the date and time shown on your Rental Agreement. In addition, the vehicle remains your responsibility until the station t...