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  • How do I unsubscribe from your emails?

    If you wish to unsubscribe to our email offers, please see the bottom of the latest email you have received and there is an option there to unsubscribe. 

  • I did not receive an invoice

    If you have not received an invoice after you returned the rental car, please follow the below link to view https://www.carhire.ie/booking/request-docs/

  • When will I receive my refund?

    As per normal banking procedures, it can take between 5 - 10 working days for a refund to appear in your bank account. If you have not received the refund after this time, please contact your bank ...

  • Can I return early?

    Early Returns: We do not issue refunds for unused days nor for charges paid directly on arrival in the event of the vehicle returning earlier than booked.

  • What is your breakdown assist number?

    If you have broken down or are having trouble with your vehicle, please call our breakdown line on +353 1 812 2888 during business hours, or the AA on 1800 66 77 88 outside normal business hours. I...

  • Is my vehicle petrol or diesel?

    Please check your rental agreement, under the section 'vehicle' it will state whether your vehicle needs diesel or petrol. There should also be a sticker on the fuel door with the fuel type require...

  • Priority return

    We offer priority return if you are returning to Dublin Airport. This means you can return to either terminal in the airport and avoid taking the shuttle bus. This must be added before you return t...

  • Do I need to supply my flight number?

    For all rentals commencing at an airport location we ask you provide us with the correct flight number and arrival time when booking your vehicle.  Flights should be scheduled to land within our op...

  • What are your age restrictions?

    To rent with Europcar, all drivers must be at least 25 years of age. If you are 75 years of age or older at the time of collection, you will require extra documentation. You must bring a letter fro...

  • How do I get to your web chat?

    This is not our web chat service, if you wish to talk to an agent through web chat please click the "Chat" option on the bottom right of your screen when you are on our homepage. Our operating hour...